| | APRIL 20196CIOReviewEmerging technologies continue to enhance the air travel experience, helping airlines retain as well as increase the number of customers. In the same vein, onboard Wi-Fi connectivity and in-flight entertainment apps have given customer journey a tremendous boost. Also, security screening and boarding processes are becoming more advanced and seamless with the increasing adoption of biometric technologies.The primary objective of biometrics is not only to improve but also simplify the end-to-end process right from check-in through security to ancillary services. In addition to creating a better and frictionless travel experience, biometrics, when combined with artificial intelligence (AI) and blockchain, bolsters the security of passengers and their luggage. For instance, with regard to facial recognition, AI can help differentiate a live face from a mask or an artificial image, which is critical to maintaining security at an unattended bag drop. Furthermore, airlines are looking to leverage blockchain for frequent flier miles and other loyalty programs.As airlines constantly endeavor to satisfy their customers, big data is also significantly influencing the aviation industry by providing insights based on customer behavior. Big data analytics enables airlines to manage their resources more efficiently and better understand customers' expectations. On the other hand, passengers benefit from a plethora of websites and apps that rely on data to provide the best travel dates, cheap ticket prices, and more with the click of a button.While these modern technologies continually revamp the travel experience, airlines need to effectively leverage them for the best and most relevant use cases. To assist with strategic decision-making in this regard, we are featuring a list of promising aviation technology solution providers that can help airlines and airports grow and deliver impeccable customer experience.Do let us know your thoughts.EditorialTravel Experience Powered by New-Age Technologies Copyright © 2019 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewAPRIL - 23 - 2019Editorial StaffSalesAaron PierceCarolynn WaltersDane StanleySinchana NageshEric Thomaseric@cioreview.comVisualizersIssac GeorgeSujay KManaging EditorJustin SmithAVIATION SPECIAL*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin SmithManaging Editoreditor@cioreview.comContact Us:Phone:510.722.8394Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.com marketing@cioreview.comAPRIL - 23 - 2019, Vol 08 SE 24 Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReview
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