| | APRIL 201819CIOReviewBUILDING CREDIBILITY THROUGH EXCELLENCEBy Joseph Santamaria, Vice President ­ IT & CIO, PSEG ServicesTimothy Weeks, Senior Director Application Support and Vendor Management, PSEG ServicesEvery CIO has a responsibility to understand the threats and opportunities that digitization represents for their company. Those opportunities are different in each entity and range from eradicating disruptions to business models, to material changes in operating models. In most industries, the changes already are or soon will be material.CIOs must lead these digital transformations to drive competitive advantage. Enterprise transformation requires vision, courage, talent, and credibility. Credibility enables the CIO to be an evangelizer, painting a vision of the future and gathering resources to realize that vision. Building credibility changes based on elements such as culture, business model, or geography. In a business like PSEG, which operates a large gas, electric and generation infrastructure, the IT leader cannot build credibility without operating a digital environment as predictable and reliable as customers expect our services to be. Four years ago, PSEG embarked on an IT transformation to provide services that could be counted upon anytime, under any conditions. For a system to be operational, it must meet criteria such as acceptable performance, functional and data integrity, and availability. The PSEG IT solution development life cycle now includes resiliency reviews for existing and new systems to address availability by designJoseph Santamaria
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