CIOReview
| | APRIL 20185CIOReviewCXO INSIGHTSCONTENTSYou Don't Know What You Don't KnowDouglas Turk, CMO, JLT Group [LSE:JLT]Data to Marshal on Field Troops4108Eric Rivas,Director of Global Service and Customer Experience, PACFrom IT Service Management to Corporate Service ManagementGraham K. Draughon, President, Blackthorn Cyber Security, LLC. & Advisory CISO, Onemain Holdings, Inc.3323Field Service Digital Transformation, and the critical Field Service Engineer SkillsBruce Breeden,VP of Service Operations, Fairbanks29Field Services ­ Four Key Drivers of Digital TransformationBob Feiner,Senior Vice President of Global Services,Dell EMCThere's nothing I can do; I just work here...Steve Meyers,Director of Retail Field Service, Vivint.SmartHome37CONTENTSpg16-47Otis Elevator: 165-year-old Start-up Company Redefines Customer ExperienceTony Black,President, OtisIN MY OPINION FIELD SERVICE SOLUTION PROVIDERS - 2018A Next Generation Grid Needs Input and Participation of the Next Generation48Andrew Johnston, Chief Evangelist, ResilientGrid and Director, Navigant Consulting
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