| | April 20176CIOReviewThe Professional Services Automation (PSA) market is one that is at the brink of multidimensional convergence. For one, digital enterprises that are making the most out of the application economy, embrace the notion of a consolidated paradigm with the whole raft of functionalities like project workflow management to helpdesk and resource allocation to timesheet.Market leaders in the industry are gradually expanding their product suite through bouts of in-house development iterations and Mergers and Acquisitions to make things easier for managed service providers (MSP). Oracle's acquisition of NetSuite is one grand example, ensuring Oracle's continuing supremacy in the ERP space and experts believe the trend will continue to make PSA tools one stop shops for myriad business workflow integration and automation. While we are on the topic, integration by itself has differing contexts in the industry, as MSPs are showing more interest toward binding their PSA efforts with that of remote monitoring and management (RMM). Once all the i's are dotted and t's crossed, the sum product will be one that invites lesser truck rolls and field service engineers to the enterprise's facility. RMM shares its productive DNA with PSA, in that it forms a framework of all the endpoints of the enterprise's infrastructure, suggesting workflow segments where manual and monotonous tasks can be replaced by automation. By 2025, the professional services automation market is earmarked to reach a growth of $17.33 billion. There is sufficient scope for buyouts and third-party integrations of PSA applications with functional areas like talent management, ERP, CRM, HR, and sales collaboration. This can only mean good news for MSPs who can leverage conglomerated PSA suites from a single provider and forget about integration and unification issues. CIOReview has for a long time kept its finger on the pulse of the PSA arena and believes the time is ripe to bring its first special edition on PSA to help MSPs and other IT services with their workflow automation initiatives.Let us know your thoughts!Jeevan George Managing Editoreditor@cioreview.comEditorialThe Automation Act: One Replaces AllCopyright © 2017 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewAPRIL - 28 - 2017Mailing AddressCIOReview44790 S. Grimmer Blvd Suite 202, Fremont, CA 94538T:510.402.1463, F:510-894-8405 APRIL - 28 - 2017, Vol 06 SE 49 Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffSalesT:510.972.5013Alex D'SouzaCarolynn WaltersJustin SmithKyle SummersSarah FernandesShiv Shanker Samuel Josephsamuel@cioreview.comVisualizersAsher BlakeJohn GouthamManaging EditorJeevan GeorgePROFESSIONAL SERVICES AUTOMATION SPECIAL
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