| | October 201519CIOReviewAs expressed by CEO, John A. Meyer, Arise Virtual Solutions was founded on a simple yet powerful mission--"to meet and exceed clients' needs without ever forgoing the customers' experience". Arise provides flexible customer contact, business processing, and consulting solutions for Fortune 500 and other large organizations around the globe. What started as a work-at-home call center provider a decade ago has evolved into a virtual platform that primarily connects small call center businesses to the world's most admired companies. Arise's virtual contact center platform addresses the distinctive challenges faced by CIOs in security, consolidation and mobility fields. Coupled with stringent security standards, Arise uniquely blends crowd sourcing innovation, virtual technology, and operational efficiencies to deliver an enhanced customer experience to its clients.Constantly evolving with advancing technology, Arise strives to meet the end-lessly changing customers' needs. Over the years, the company has built focused teams around each industry, offering a portfolio of services in cus-tomer support, business process outsourcing, and consulting ser-vices. By harnessing a network of small busi-nesses that engage thou-sands of home based professionals, Arise handles millions of cus-tomer support interactions every year. The company provides scalable solu-tions with their Human to Human (H2H) approach to customer experience as cus-tomer relationships are the most important drivers to run a profitable business. As technology continues to grow and evolve so too does Arise. The company has agents who are skilled across a number of differ-ent mediums--voice, email, chat, social media--to maintain a solid, cohesive cus-tomer journey. Arise places a high priority on innovation. Having studied the market needs for stringent solutions that protect sensitive data, Arise implemented Arise Secure Desktop (ASD), a USB device that locks down the agents' desktop preventing printing, wireless connectivity or saving any data. The company will very soon implement other secure solutions like Freeze Frame Camera Monitoring Solution, IVR, and Keystroke Biometrics to avoid any abuse of confidential data from the agents. SHL Assessment is yet another tool incorporated by Arise to ensure that best-in-class professionals are servicing Arise clients. By eliminating traditional barriers with the best available talent pool, Arise has assisted industry leaders with sales, technical support, chat, cus-tomer service, and billing support. In one instance, Arise swiftly assist-ed one of its client's, Carnival Cruise Lines, in overcom-ing the impact of Hurricane Sandy. In an unforeseen event the travel giant, was struck by 20,000 last minute can-cellations, port of call changes and shortened itineraries. Arise moni-tored the customer demand patterns, and issued urgent service requests to all agents in the Arise network, who resided in unaffected areas. The company's un-matched service alleviated the challenges Carnival was experiencing, while ensuring quality service during a devastating event. Citing that organizations such as Airbnb, Uber, and Task Rabbit are doing business in the lines of Arise's models, Meyer states that, "the future of communication space reflects Arise's methodologies." With more investments in the coming years, Arise is looking forward to scaling new heights in providing technical support and continuing to forge into the healthcare industry.The company is closely working with industry giants to develop cost-effective data mining solutions for improved customer experience. On a positive note Meyer conveys that, "With Arise's virtual call center and proprietary technology, we help our clients simplify, standardize, and scale their operations, while inspiring long-term organizational growth, profitability and sustainability." Arise Virtual SolutionsChanging the Way World Works in Contact Center SpaceWith Arise's virtual call center and proprietary technology, we help our clients simplify, standardize, and scale their operations, while inspiring long-term organizational growth, profitability and sustainabilityCONTACT CENTERTECHNOLOGY SOLUTION PROVIDERS 201520 MOST PROMISINGJohn A. Meyer
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