| | November 20148CIOReviewin myopinionOne of the biggest wastes in corporations comes from implementing new IT systems but not using them to their full potential. In fact, adoption rates are dropping, according to GP Strategies, who found in their 2014 technology adoption rate report that in 2014 the new technology adoption rate was 47 percent versus 54 percent in 2010. New systems are installed to meet a specific need, and it works, but few enterprises have explored or implemented the full potential of the system.In the best case, people are satisfied with the basic use of the system. In the worst case, the CIO is blamed for making changes without showing any tangible benefits. One of the IT manager's nightmares is trying to figure out how to get an entire organization to adopt a new technology. Cisco Collaboration is a perfect example of a system that has tremendous untapped potential. Properly leveraging Cisco Collaboration can generate raving fans. The question is how you get your employees to tap into that potential and get the full value of the system you've invested in. Four pillars to high-value implementation of Cisco CollaborationGood technology can transform an enterprise. An exceptional user experience can enhance productivity, improve efficiencies and create new levels of workforce performance. However, the skillset needed to create an effective technology adoption isn't the same skillset needed to choose a system such as Cisco Collaboration.Successful technology adoption services rest on 4 basic pillars:· Emotional hooks to change employee behavior· Appropriate use-cases that align to how your employees work · Performance-based training for Cisco Collaboration· Adoption analytics set up to measure business outcomesEach of these categories requires expertise in the field of technology adoption, product usability expertise, consumption, vertical industry, and business collaboration specifically for Cisco Collaboration. Before we go into the specifics of each of these areas, let's give an example of how Cisco Collaboration made a huge difference for a Fortune 500 retail grocer.Use case: Collaboration in retailOne of the largest grocery retailers recently adopted Cisco Collaboration with the distinct goal of making sure employees Using Cisco Collaboration to Create a BetterUser ExperienceBy Stephanie Carhee, CEO & User Experience Strategist, UC Interlink.Stephanie Carhee
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